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Terms of sale

Conditions d'utilisation

Article - 1: Fields of Application and Modification of Terms and conditions
These general conditions of sale apply to all orders placed on the website and govern relations between the seller, hereinafter called the company and its clients as part of a sale distance, the two parties accepting them without reservation.
In the event of changes to these terms and conditions will be applied to each order the general sales conditions in force at the date of order.
Article - 2: Availability of products
Our product offerings and prices are valid until they are visible on the site, and within the limits of available stocks. Upon validation of your order, we check the availability of (or) product (s) ordered (s). In case of unavailability of a product ordered, you are alerted by email. You can at any time request the cancellation of your order. The date of validation of the order corresponds to the actual date of receipt of payment, for payment by check, bank transfer, money order or Western Union. In the case of payment by credit card, the validation date corresponds to the date TelesatSHOP agree to these terms without reservation after any justification for the identity of the buyer.
Article - 3: Validation controls and electronic signature
Any order signed by the consumer "double click" constitutes an irrevocable acceptance which can be challenged only within the limits provided in these Terms and Conditions. The "double click" associated with the authentication and non-repudiation and protection of the integrity of messages is an electronic signature. This electronic signature has value between the parties as a handwritten signature.

Article - 4: Price
Prices quoted for each product presented on the site are in Euro (€), VAT included when the delivery is made within the framework of the European community, and delivery costs. These prices are subject to change without notice. If modified, the prevailing price is the one shown at the time of the order.

Special case of balances: The prices of sale items are valid only within the limits of available stocks at the time of posting of balances. If a product proves to be exhausted at the time of the actual validation of an order, TelesatSHOP may have to cancel the order after you have informed of the exhaustion of the product ordered.

In the case of a sale outside the European community, the price will be applied without VAT, DDU (Delivered Duties Unpaid).
Local taxes resulting clearance remains the responsibility of the Client are based on the country of destination and include local VAT and customs duties for which the rate is based on the nature of the product. Under the rules of international trade, such duties and taxes are calculated on the value of the product transport included. They will be claimed by the carrier before delivery to the home of the Customer.

Article - 5: Warranties & Service
In any event, the client receives the legal guarantee on eviction and hidden defects (Art. 1625 and following of the Civil Code). By definition, only products returned in their original condition will likely be within the scope of the guarantee. Excluded from this guarantee products with any markings, surface broken rice. In case of finding of one of these criteria at reception of the product, the company reserves the right to return it to the customer freight collect.
The equipment is returned to: TelesatSHOP - 40 via renato martorelli 10115 Turin - Italy.

The replacement of a defective product is subject to acceptance of the product by the wholesaler or manufacturer who is alone able to judge the cause of the product failure. If it turns out that the product failure is due to the user, the warranty will apply. No exchange will be made in advance. To qualify for the guarantee of the products it is imperative to keep the purchase invoice of the product.

Exclusion: pre paid cards with internal clock do not enjoy any legal warranty. If access to the service stop before the due date, either because of the disappearance of the signal, either because of a failure attributable to the map seller can be held liable.
Return Policy:

To optimize the conditions for return of the product for the benefit of the Client, it is recommended that the return is previously approved by the Technical Service TelesatSHOP, which will transmit a return agreement the Customer. You can contact customer service by email

We invite you to contact the reference of your control, and describe the symptoms quickly. To avoid unnecessary returns, performs a pre TelesatSHOP diagnosis by email and / or telephone. Our technicians will tell you what to do to provide all useful elements for this pre diagnostic.
Acceptance by TelesatSHOP the return of goods is in no way a guarantee making agreement, which is subject to prior checking of the product (s) returned (s)
Apart breakdowns unpacking, costs incurred for the return of an item down under manufacturer's warranty remains at the customer.

Returned goods travel at the risk of the Customer and as such, especially TelesatSHOP advises the Customer to take all appropriate insurance to cover this risk and appropriate measures for optimal product protection.

Unjustified Returns: Products returned without cause will remain after transmission by email intervention report, available to the customer's premises TelesatSHOP. The reference to the customer's address will be charged on the basis of rates of mail in force at the time of return.

Article - 6: Property
The company retains ownership of the products until full and effective payment of their price by the customer. The customer is responsible for the products upon delivery. In case of non payment of the goods concerned, the company may engage any information deemed useful for lawsuits to recover the client's debt or recovery of products.

Article - 7: Responsibility
The company can not be held responsible for modifying the contents of a package of channels, or disappearance if it is later than the date of purchase on its website. It can not be held liable for damages of any kind, whether bodily or material that could result from a malfunction or improper use of products sold. It is the same for any changes resulting from product manufacturers. Its liability will in any event, limited to the amount of the order and can not be blamed for simple errors or omissions that may occur despite all precautions taken in presenting the products.

Article - 8. Applicable law disputes
This contract is subject to French law. The language of this contract is the French language. In case of dispute with professionals and / or traders, the courts of Pontoise (France) will be competent. In case of dispute, French courts will have jurisdiction.

Article - 9: Data protection
In accordance with the Data Protection Act of 6 January 1978, you have a right to access and correct personal data. The company does not communicate in any way your details to other companies. To correct your information, simply write to us stating your full name and address to: 40 via renato martorelli, 10115 Turin ITALY

. is the online sales site of the company:
via renato martorelli, 10115 Turin ITALY
SIRET: 441 869 310 00025
APE 4690Z
VAT number FR25 441 869 310
N ° CNIL: 1392884.