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Specials

All specials

Satisfied or refunded

Satisfied or refunded

satisfait ou remboursé


Reimbursement

You have a period of 10 calendar days from the date of receipt or withdrawal of your package to change their minds. If one or more articles do not suit you, you can send them by post and ask refund without having to justify the reason (prior autorisationau is required):


All products can be refunded except those excluded by law and making a notation in this sense:
- Products that have been a customization on request of the user (eg the cables to the meter)
- Supports audio and video recordings, computer software when the protective blister has been opened or torn,
- Consumables (batteries, light bulbs, ink ...) and wear of model parts.


Returned products must be intact, complete, packed in the original packaging and possibly disconnected.


As part of the exercise of the right of withdrawal, the return costs are your responsibility (except a defective product upon receipt, or an error when sending the Product).


The exercise of the right of withdrawal results in a refund of amounts paid when the order as soon as possible and no later than 30 days from the date you exercised that right. Reimbursement will be made through the same payment method that you used when paying for the returned order.
If you have questions about using your product, please contact our technical service.


For other requests, please contact Customer Service at any time.
To contact us by e-mail, please log into your account by clicking 'contact us'' if not, it's live: contact@telesatshop.com.